Success Stories
from the Internet Service Provider Industry

Problem:
A division of a large technology company had developed the technical infrastructure necessary to provide Internet service to a medium sized customer base. The core business processes for the division did not yet exist and they were relying on other divisions for systems and support. At the same time the parent company’s strategy was to spin off or sell the Internet service business as it matured.

What We Did:

• Designed, documented and implemented the business processes and systems necessary for the Division to function as a public company, including Finance, Sales and Marketing, Billing and Collections, Operations, etc.
• Worked closely with the client to identify and implement performance metrics around each of the business processes that would help drive the desired results and establish a continuous improvement behavior pattern.
• Provided training to each of the departments around the new business processes and the performance requirements.
• Implemented the necessary accounting systems to support General Ledger, P&L, Balance Sheet, Billing and Collections.

Impact:

• As a result of the project the company was able to transition from a technically focused division, to a business-focused company. This enabled the division to mature very quickly. Shortly after the completion of the engagement the division was sold to a major telecommunications company.